Tenant Information
Here you’ll find useful information, guidance and policies to help you manage your home and tenancy with Changing Lives Homes. We’ve brought everything together in one place so it’s easy to find the information you need.
Our Role in Supporting Communities
This document explains how Changing Lives Homes supports tenants and the wider communities where our homes are based. It sets out how we plan our work, support social, environmental and economic wellbeing, listen to tenant feedback and keep residents informed about the role we play as a landlord.
Changing Lives Homes Mutual Exchange
This document explains how mutual exchanges work for Changing Lives Homes tenants who may wish to swap their home with another tenant. It covers eligibility, the approval process, how to register an interest or property, and where to go for advice and support.
Mould and Damp
This leaflet explains what causes condensation and mould in the home, along with practical steps tenants can take to reduce moisture, improve ventilation and help prevent mould from developing. It also includes guidance on treating mould safely and where to go for further support.
Legionella
This leaflet explains how tenants can help prevent Legionella bacteria from developing in their home. It includes simple guidance on keeping water temperatures safe, cleaning and descaling taps and shower heads, and what to do with your water system after being away from home for several days.
