Life-Changing Work
Poverty, trauma, domestic abuse, addiction, contact with the criminal justice system, struggling to find work: these aren’t separate problems. For many people, they’re the same crisis showing up in different ways. Our work supports people going through all of them, because tackling homelessness means tackling the things that cause it.
Housing and Accommodation
Housing and accommodation is the foundation of everything we do. We support people who are experiencing homelessness or who don't have a safe place to live, with the goal of making sure that what they're going through is rare, brief, and non-recurring.
Our services are include supported accommodation, dispersed accommodation, refuge, domestic abuse accommodation, young people's accommodation, Housing First, specialist accommodation for people in recovery and going through the criminal justice system as well as floating support. We work from people's strengths and respond to what's needed locally. Because no two people are the same, and no two situations are either.
Our services are include supported accommodation, dispersed accommodation, refuge, domestic abuse accommodation, young people's accommodation, Housing First, specialist accommodation for people in recovery and going through the criminal justice system as well as floating support. We work from people's strengths and respond to what's needed locally. Because no two people are the same, and no two situations are either.
Criminal Justice
People leaving custody are at significant risk of homelessness. Without stable housing and the right support, the chances of reoffending rise sharply. We work with people in custody and under probation supervision through dedicated centres and community outreach, supporting them to build stable lives and reduce the likelihood of reoffending. Our support is built around the specific experiences of the people we work with, including gender-specific services designed around the needs of people in the criminal justice system.
We also work earlier in the process, before people reach court at all. We provide specialist, trauma-informed support for people who receive out-of-court disposals, often for first-time or lower-level offences, helping them to address the causes of offending and avoid entering the traditional court process. Working in partnership with Police and Violence Reduction Units across the UK, we offer tailored support through diversion pathways, signposting, and referrals to local services.
It's early intervention that makes a real difference. We are experts in reaching people at exactly the point where the right support can change the direction of their lives.
We also work earlier in the process, before people reach court at all. We provide specialist, trauma-informed support for people who receive out-of-court disposals, often for first-time or lower-level offences, helping them to address the causes of offending and avoid entering the traditional court process. Working in partnership with Police and Violence Reduction Units across the UK, we offer tailored support through diversion pathways, signposting, and referrals to local services.
It's early intervention that makes a real difference. We are experts in reaching people at exactly the point where the right support can change the direction of their lives.
Domestic Abuse
Domestic abuse is one of the most common routes into homelessness. We support anyone experiencing domestic abuse: women, men, and children, regardless of their circumstances ensuring they can access our safe environments and specialist help. We work to reduce the long-term risk of violence and abuse and support people towards safe, independent lives. Where needed, we provide gender-specific accommodation, recognising that for many people, particularly women and children fleeing abuse, a safe and separate space is essential.
Our work in domestic abuse sits within a wider commitment to supporting women and girls facing violence and exploitation in all its forms. Through our specialist services across multiple regions in England, we work with women and girls affected by sexual exploitation, online abuse, grooming, and tech abuse, recognising that these issues are often deeply connected to the risk of homelessness.
Every person's situation is different, and we make sure people have real choice and control over the support they receive. Whatever someone is dealing with, we'll be alongside them at their pace.
Our work in domestic abuse sits within a wider commitment to supporting women and girls facing violence and exploitation in all its forms. Through our specialist services across multiple regions in England, we work with women and girls affected by sexual exploitation, online abuse, grooming, and tech abuse, recognising that these issues are often deeply connected to the risk of homelessness.
Every person's situation is different, and we make sure people have real choice and control over the support they receive. Whatever someone is dealing with, we'll be alongside them at their pace.
Employment
Sustainable employment is one of the strongest protections against homelessness. We support people who are struggling to find work and overcome the barriers in their way, building confidence and skills, and securing jobs that last. But we know that for many people, getting into work is a journey. We work with people at every stage of that journey, helping them move closer to employment at their own pace, so that when the time is right, they're ready.
Our employability teams are part of the Changing Lives Academy and work with people of all ages and backgrounds, helping them identify their goals and take practical steps towards them. For many people we work with, getting into work isn't just about income. It's about regaining purpose, stability, and confidence in themselves.
But employment is only part of the picture. Financial inclusion is just as important. We support people to understand and access the benefits they're entitled to, navigate the system, and address financial pressures that can otherwise make progress impossible. Getting the basics right financially gives people a stable foundation to build from.
We also offer personal and professional skills training through the Changing Lives Academy, from confidence building through to employability-related skills and qualifications. This isn't just for the people we support. Our training is available to staff across Changing Lives too, reflecting our belief that investing in people, whoever they are, creates better outcomes for everyone.
Our employability teams are part of the Changing Lives Academy and work with people of all ages and backgrounds, helping them identify their goals and take practical steps towards them. For many people we work with, getting into work isn't just about income. It's about regaining purpose, stability, and confidence in themselves.
But employment is only part of the picture. Financial inclusion is just as important. We support people to understand and access the benefits they're entitled to, navigate the system, and address financial pressures that can otherwise make progress impossible. Getting the basics right financially gives people a stable foundation to build from.
We also offer personal and professional skills training through the Changing Lives Academy, from confidence building through to employability-related skills and qualifications. This isn't just for the people we support. Our training is available to staff across Changing Lives too, reflecting our belief that investing in people, whoever they are, creates better outcomes for everyone.
Recovery and Wellbeing
Drug and alcohol dependency is closely linked to homelessness, often as both a cause and a consequence of it. Dependency is rarely just about substances: it's usually rooted in difficult experiences and circumstances. We support people to challenge their dependency and sustain their recovery for the long term.
Poor mental health is just as closely linked to homelessness as drug and alcohol dependency, and the two often go hand in hand. Our Mental Health teams work alongside people experiencing poor mental health, both within our services and through outreach in the community, reaching people who might not otherwise access support.
We take the same approach here as we do everywhere else. We start with the person. We understand their experience. And we walk alongside them, for as long as it takes.
Poor mental health is just as closely linked to homelessness as drug and alcohol dependency, and the two often go hand in hand. Our Mental Health teams work alongside people experiencing poor mental health, both within our services and through outreach in the community, reaching people who might not otherwise access support.
We take the same approach here as we do everywhere else. We start with the person. We understand their experience. And we walk alongside them, for as long as it takes.
Women and Children
Women and children face particular barriers when it comes to homelessness, often shaped by trauma, abuse, and caring responsibilities. We run dedicated gender-specific accommodation and specialist services for women and children at risk or facing challenging circumstances. Our spaces are psychologically informed, designed to feel safe, welcoming, and appropriate for the people who use them. We know that for many women and children, the environment itself matters as much as the support within it.
Exploitation can take many forms, and our services are built to recognise and respond to all of them. As part of our wider commitment to the VAWG agenda, we deliver specialist sexual exploitation services including outreach, drop-ins, and one-to-one support, reaching women and girls in the places and spaces where they need us most.
Our approach across all of our women's and children's services is built around a deep understanding of trauma, the specific barriers women and children face, and the importance of gender-specific provision. The focus is always on recovery, rebuilding confidence, and supporting people to find their place in the community. We are experts in this work. And we care about getting it right.
Exploitation can take many forms, and our services are built to recognise and respond to all of them. As part of our wider commitment to the VAWG agenda, we deliver specialist sexual exploitation services including outreach, drop-ins, and one-to-one support, reaching women and girls in the places and spaces where they need us most.
Our approach across all of our women's and children's services is built around a deep understanding of trauma, the specific barriers women and children face, and the importance of gender-specific provision. The focus is always on recovery, rebuilding confidence, and supporting people to find their place in the community. We are experts in this work. And we care about getting it right.